Shipping & Returns

Orders are prepared to ship the next business day.

We ship by Canada Post or Purolator for orders within Canada. Orders are shipped to the USA via our US shipping partner.

FREE Shipping on qualifying orders — see rate tables below.

We proudly ship across Canada, the U.S., and many international locations.

At your designated time, please come to Maplelea at 619 Steven Court, Unit 6, Newmarket ON L3Y 6Z3.

Please note that while we welcome visitors during business hours, our location is an office and warehouse, not a dedicated retail store. We do have dolls on display and you are welcome to purchase in person, however we kindly ask that all orders be placed in advance where possible.

Canada (CAD)

United States (all prices in CAD)

US orders are shipped via our US partner from Newmarket, Ontario. Parcels will be delivered by USPS. All charges are in Canadian dollars. Applicable duties and taxes are collected at checkout — no surprise charges at delivery.

International customers are responsible for all applicable customs charges, duties, and taxes upon delivery. These are determined by your local customs authority and are outside our control. Free shipping is not available on international orders. Alternatively, our Customer Service team would be pleased to assist with the order process. You can reach us at info@rubyreddollscanada.com.

Estimated delivery times are as follows:

• Canada: 3–7 business days
• United States: 7–14 business days
• International: varies by destination

Please remember that during winter months delivery may take longer than estimated due to volume and inclement weather. Please order as early as possible to avoid disappointment.

Taxes are charged according to the destination to which the order is being shipped:

• ON, MB addresses: 13% HST
• PEI addresses: 14% HST
• NS, NB, NF addresses: 15% HST
• BC addresses: 12% HST
• SK addresses: 10% HST
• QC addresses: 14.975% HST
• All other Canadian addresses: 5% GST
• United States: Applicable duties and taxes are collected at checkout.
• International: No taxes are collected at the time of the order, however there may be local taxes or duties charged when you receive the package. These are the responsibility of the recipient.

Our dolls come in a presentation box suitable for gift-giving.

Items that are unopened, unused, and in their original packaging may be returned within 30 days of the delivery date. Items that have been opened, played with, or removed from their original packaging are not eligible for return. Shipping charges are not refunded. Return shipping costs are the responsibility of the customer.

We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order. In some cases — such as receiving the wrong variant — we may be able to assist directly. Please contact us and we will do our best to help.

To initiate a return, please contact us at info@rubyreddollscanada.com before sending your item back. Please include the following information:

• Your name
• Your email address
• Order number
• Telephone number
• The reason for the return

Returns are to be sent to:
Ruby Red Dolls Canada/Maplelea
619 Steven Court, Unit 6
Newmarket, Ontario
Canada
L3Y 6Z3

If your order arrives damaged or you have received an incorrect item, please contact us within 7 days of delivery at info@rubyreddollscanada.com. Please include your order number, a description of the issue, and photos of the damaged or incorrect item and its packaging. We will work with you to arrange a replacement or refund. You will not be responsible for return shipping costs in the case of a damaged or incorrect order.

Please retain all original packaging when reporting a damaged item, as carriers may require it for a damage claim.

If you require any further assistance with your return, please contact us at: info@rubyreddollscanada.com.