Shipping & Returns

Orders are prepared to ship the next business day.

Shipping Methods

We ship by Canada Post for orders within Canada.  Orders are shipped to the USA by UPS and USPS.

FREE Shipping on Orders over $150CND going to Canada or USA.

Discounted rate of $9 available for all other orders going to Canada and USA.

Premium shipping services also available at check-out.


Curbside Pick-Up is available by appointment — please email to schedule your pick-up time.

At your designated time, please come to Maplelea at 619 Steven Court, Unit 6, Newmarket ON  L3Y 6Z3, and please knock loudly or call 905-953-8131.

In-person shopping is not available.  All orders must be placed ahead of time.


Shipping Fees

Standard Shipping with :

There is a flat fee of $9 for any size of order, anywhere in Canada or USA.  Free shipping on orders over $150 to Canada and USA.

Express Shipping

As you go through the checkout process, you can choose from a variety of shipping methods, each showing associated costs and approximate delivery times based on the size of your order and destination postal code.

Shipping Times

Please remember that during winter months delivery may take longer than estimated due to volume and inclement weather. Please order as early as possible to avoid disappointment. Estimated delivery times and costs for each shipping option is indicated at checkout.

International Shipping

International shipping is based on the size of the order and the destination postal code. A shipping cost will be displayed before you submit the order. Alternatively, our Customer Service team would be please to assist with the order process. You can reach us at


Taxes are charged according to the destination to which the order is being shipped:

  • ON, MB addresses: 13% HST
  • PEI addresses: 14% HST
  • NS, NB, NF addresses: 15% HST
  • BC addresses: 12% HST
  • SK addresses: 10% HST
  • QC addresses: 14.975% HST
  • All other Canadian addresses: 5% GST
  • International: No taxes are paid at the time of the order, however there may be local taxes or duties charged when you receive the package.

Our dolls come in a presentation box suitable for gift-giving. Most accessories are shipped in window boxes. 

Returns Policy

Products that have been unopened and not played with may be returned or exchanged. Refunds are issued for the purchase price of the items returned and will be processed within three business days from when they are received by our office. Shipping charges are not refunded. 

When returning a product, please enclose the following information:

  • Your name
  • Your email address
  • Order number
  • Telephone number
  • The reason for the return

Returns or exchanges are to be sent to:
Ruby Red Dolls Canada/Maplelea
619 Steven Court, Unit 6
Newmarket, Ontario
L3Y 6Z3

If you require any further assistance with your return, please contact us at: