Refund policy

Returns

We want you to be delighted with your purchase.

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. A receipt or proof of purchase is required.

Please contact us before returning any item so we can assist you with the return process.

Refunds

Once your return has been received and inspected, we will notify you by email that we have received your returned item. We will also notify you whether your refund has been approved or declined.

If approved, your refund will be processed and applied to your original method of payment. Please allow several business days for your financial institution to process and post the refund.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card provider, as refunds can take time to appear.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at customerservice@rubyreddollscanada.com.

Exchanges

We only replace items if they are defective, damaged, or received in error.

If you believe your item qualifies for an exchange, please contact us at info@rubyreddollscanada.com with your order number and details of the issue. We will provide further instructions.

Return Shipping

To return a product, please contact us first for return instructions.

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If a refund is issued, any applicable return shipping costs may be deducted from the refund amount.

We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75 CAD. We cannot guarantee receipt of returned items that are lost in transit.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery and include photographs of the item and packaging. We will work with you to resolve the issue as quickly as possible.